PRIVACY POLICY

Effective Date: January 1, 2025 | Last Updated: March 2025

OVERVIEW

Welcome to renzograciesc.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

INFORMATION WE COLLECT

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, and other contact details you voluntarily provide when reaching out to us or submitting inquiries.

  • Usage Data: Information automatically collected when you visit our site, such as IP address, browser type, pages visited, and time spent on pages.

  • Communications: Messages, requests, or other content you send us through forms, email, or text/SMS messaging.

  • Device Data: Information about the device you use to access our website, including hardware model and operating system.

HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business purposes, including:

  • Responding to your inquiries and providing requested services

  • Communicating with you about appointments, updates, or service-related matters

  • Improving our website functionality, content, and user experience

  • Ensuring compliance with legal obligations

  • Sending you communications you have opted into, including SMS/text messages

  • Analyzing usage patterns to enhance our services

We will only use your personal information for the purposes set out in this policy, unless we reasonably determine we need to use it for another reason compatible with the original purpose.

HOW WE SHARE YOUR INFORMATION

We take the confidentiality of your personal information seriously. The following policy governs all sharing of your data with outside parties:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Beyond the statement above, we may share your information only in the following limited circumstances:

  • Service Providers: Trusted subcontractors who assist in delivering our core services (e.g., customer support platforms), bound by strict confidentiality obligations.

  • Legal Requirements: When disclosure is required by law, subpoena, court order, or other governmental or legal process.

  • Protection of Rights: When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

  • Business Transfers: In connection with a merger, acquisition, or sale of company assets, provided the successor entity honors this Privacy Policy.

TEXT MESSAGING & SMS COMMUNICATIONS

If you provide your mobile phone number and opt in to receive text messages from us, please be aware of the following:

  • Your opt-in consent is specific to communications from renzograciesc.com only.

  • Your consent and originator opt-in data will never be shared with any third parties, advertisers, or other organizations.

  • Message and data rates may apply depending on your mobile carrier.

  • You may opt out of receiving text messages at any time by replying STOP to any text message we send, or by contacting us directly.

  • For help, reply HELP to any message or contact us using the information below.

COOKIES & SIMILAR TECHNOLOGIES

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how visitors interact with our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

DATA SECURITY

We implement appropriate technical and organizational security measures designed to protect the personal information we hold from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You provide your data at your own risk.

YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data, subject to certain legal exceptions.

  • Objection: Object to processing of your personal data in certain circumstances.

  • Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to all legitimate requests within a reasonable timeframe.

CHILDREN'S PRIVACY

Our website is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records promptly.

CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Website: www.renzograciesc.com

For privacy-related inquiries, please use the contact form available on our website or reach out via the contact details listed on our site.